Refund & Shipping Policy

# Refund & Shipping Policy **Last Updated: 15 August 2026** This Refund & Shipping Policy explains the shipping, cancellation, return, replacement and refund terms applicable to purchases made through **Being You Store** ("Being You", "we", "us", or "our") at **[www.beingyoustore.com](http://www.beingyoustore.com)**. By placing an order, you agree to the terms of this policy. --- # 1. Shipping Policy ## 1.1 Order Processing Orders are generally processed after successful payment confirmation. Processing time may vary depending on: * Product availability * Product type * Customisation requirements * 3D printing time * Order volume * Design approval, where applicable For Custom Lab and personalised orders, production may take additional time because each item is produced specifically according to the customer's requirements. The estimated processing time will be communicated or displayed where applicable. --- ## 1.2 Delivery Time Delivery time depends on the shipping location, shipping method, courier availability and production time. Any delivery date or delivery timeframe displayed on the Website is an estimate unless expressly stated otherwise. Delays may occur due to: * Courier delays * Weather conditions * Public holidays * Natural events * Transportation disruptions * Incorrect or incomplete delivery information * Other circumstances beyond our reasonable control --- ## 1.3 Shipping Charges Shipping charges, where applicable, will be displayed during checkout before the order is placed. Shipping charges may vary based on: * Delivery location * Package weight and dimensions * Shipping service selected * Order value * Promotional offers --- ## 1.4 Incorrect Delivery Information Customers are responsible for providing an accurate: * Name * Mobile number * Email address * Shipping address * PIN/ZIP code If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping charges may apply for re-delivery. --- # 2. Order Cancellation ## 2.1 Standard Products Cancellation requests for standard products may be accepted if the order has not yet entered the production or dispatch process. Once an order has been produced, packed or dispatched, cancellation may no longer be possible. --- ## 2.2 Custom and Personalised Products Custom Lab, personalised and made-to-order products may enter production shortly after the order is confirmed. Once production has started, cancellation may not be possible because the product is being manufactured specifically for the customer. --- # 3. Return Policy The return eligibility of each product is displayed on the relevant product page. ### Products marked "Returnable" Products specifically marked as **Returnable** may be eligible for return subject to the conditions described in this policy. ### Products marked "Non-Returnable" If a product is clearly marked **"Non-Returnable"** on the Website before purchase, the product cannot ordinarily be returned simply because the customer: * Changed their mind * Ordered the wrong product * Ordered the wrong colour or size * No longer wants the product * Does not like the product after receiving it * Ordered by mistake However, this restriction does not limit any rights or remedies that cannot legally be excluded under applicable law, including applicable remedies for defective, damaged, incorrect or materially misrepresented products. --- # 4. Custom Lab & Personalised Products Because Custom Lab products are produced according to customer-provided specifications, they are generally **non-returnable** once production has started. This includes products created using: * Customer-uploaded STL files * Customer-uploaded 3MF files * Customer-selected dimensions * Customer-selected colours * Customer-provided names or text * Customer-specific modifications * Other personalised requirements Customers should carefully verify their design, dimensions, colours, text and other selections before placing an order. --- # 5. Damaged, Defective or Incorrect Products If you receive a product that is: * Damaged during delivery * Defective * Incorrectly supplied * Significantly different from the product ordered * Not of the characteristics or features advertised please contact us as soon as possible. We may request photographs, videos, packaging information and other details to assess the issue. Depending on the circumstances, we may provide: * Replacement * Reprint * Repair, where appropriate * Refund * Another appropriate remedy The applicable remedy will be determined based on the nature of the issue and applicable law. --- # 6. Normal 3D Printing Characteristics 3D-printed products may naturally contain: * Visible layer lines * Minor surface marks * Small dimensional variations * Minor colour variations * Small differences between individual prints These characteristics are part of the 3D-printing process and do not automatically constitute a defect. However, significant defects or failure to meet the agreed product specifications may be reviewed under our defective-product policy. --- # 7. Return Conditions Where a return is approved, the product should generally be: * In its original condition * Unused * Undamaged * Accompanied by the original packaging where reasonably applicable * Accompanied by the order details or order number Products that have been intentionally modified, damaged through misuse, or used contrary to their intended purpose may not qualify for return or replacement, subject to applicable law. --- # 8. Return Shipping Where a return is approved, responsibility for return shipping will depend on the reason for the return. ### If the issue is caused by Being You For example: * Wrong product supplied * Defective product * Product damaged before delivery * Significant mismatch with the confirmed order we may arrange or reimburse reasonable return shipping costs, where applicable. ### If the return is requested for another permitted reason Return shipping costs may be the responsibility of the customer, where applicable. The applicable return-shipping responsibility will be communicated when the return request is approved. --- # 9. Refunds Once a refund is approved, we will initiate the refund using the applicable payment method or another appropriate method. Refund processing time may depend on: * Payment gateway * Bank * Card issuer * UPI provider * Other financial institution Being You is not responsible for delays caused by external payment providers after the refund has been initiated. --- # 10. Refund Amount Depending on the circumstances, the refund may include the amount paid for the eligible product. Shipping charges may or may not be refundable depending on the reason for the return or cancellation and applicable law. Any applicable deductions will be communicated to the customer before processing the refund where reasonably possible. --- # 11. Failed Delivery / Returned Shipment If a shipment is returned to us because: * The customer provided an incorrect address * The customer was unavailable for repeated delivery attempts * The customer refused delivery * The customer failed to accept the shipment * The delivery could not be completed due to information supplied by the customer additional shipping or re-delivery charges may apply. For customised or personalised products, a refund may not be available where the failed delivery resulted from incorrect information or refusal by the customer, subject to applicable law. --- # 12. Order Issues – Contact Us If you receive a damaged, defective or incorrect product, please contact us with: * Order number * Name * Registered email/mobile number * Description of the issue * Photographs of the product * Photographs of the packaging, where applicable * Video evidence, where reasonably required Providing clear photographs or videos can help us resolve the issue faster. --- # 13. How to Request a Return or Refund To request a return, replacement or refund, contact us using the contact details below. Please include your **order number** and clearly explain the reason for your request. We will review the request and inform you whether it qualifies under the applicable return/refund conditions. --- # 14. Non-Returnable Product Notice Products marked **"Non-Returnable"** are sold on the basis that they are not eligible for ordinary returns. By purchasing such a product, the customer acknowledges that a change of mind, incorrect selection, dislike of the product, or similar reason does not ordinarily qualify for a return or refund. This policy does not exclude or restrict any consumer rights or remedies that are mandatory under applicable law. --- # 15. Changes to This Policy We may update this Refund & Shipping Policy from time to time. Any changes will be published on this page and the "Last Updated" date will be updated accordingly. --- # 16. Contact Us For shipping, cancellation, return or refund enquiries, please contact: **Being You Store** **Website:** [www.beingyoustore.com](http://www.beingyoustore.com) **Email:** info@beingyoustore.com **Phone:** +91 9766441400 **Address:** Pune, Maharashtra. --- **© 2026 Being You Store. All rights reserved.**